Purpose: Ensures timely activation and monitoring of local and regional Disaster Team responses. The Duty Officer supports the Disaster Action Team program either at the chapter/territory or region level.
Responsibilities: Leadership
1. May determine if Red Cross action is required; may decide if Red Cross will respond via DAT.
2. Uses event triggers such as size, scope, and type of the event to direct the DAT response.
3. Works with on-scene DAT leadership to support the response and provide technical guidance.
4. Support and trains new Duty Officers.
Responsibilities: Functional
1. Dispatch DAT members and monitor the response to ensure appropriate resources are made
available.
2. Activate Disaster Health Services, Disaster Mental Health, and Disaster Spiritual Care, Public Affairs
when requested.
3. Documents incoming disaster notification and creates & verifies events in RC View, when applicable.
4. Where appropriate, maintains access to and ability to use the Client Assistance System (CAS) to
enter case data and load CACs.
5. May be required to monitor activity across multiple DAT responses.
6. Notify Chapter and Regional staff of significant events, and contribute to an Initial Incident Report,
when appropriate.
7. Attends regularly scheduled team/DAT meetings as required by Chapter/Region.
Qualifications: Demonstrated leadership and communication skills.
Demonstrated commitment to mission of the American Red Cross.
Ability to remotely monitor and track details of DAT responses
Ability to prioritize multiple tasks in complex and stressful situations.
Proficient with Red Cross systems and online interfaces.
Sit and/or stand for minimum two hour periods
Work for long periods on computer
Speak clearly on the phone and in person
Relationships: RDO or DAT Regional Program Lead. Partners with the Regional DAT Program Lead, DAT Coordinator, DAT
Members, DPMs and DPSs
Development Opp: DAT Manager, DAT Regional Program Lead or Recovery Caseworker.
Training: Meet DAT Service Associate requirements
RCView DAT Dispatch (as becomes available)
Handling a Crisis Call
