Opportunities From: Get Connected

Purpose:  Ensures timely activation and monitoring of local and regional Disaster Team responses. The Duty Officer supports the Disaster Action Team program either at the chapter/territory or region level.

Responsibilities:   Leadership
1. May determine if Red Cross action is required; may decide if Red Cross will respond via DAT.
2. Uses event triggers such as size, scope, and type of the event to direct the DAT response.
3. Works with on-scene DAT leadership to support the response and provide technical guidance.
4. Support and trains new Duty Officers.  

Responsibilities:   Functional
1. Dispatch DAT members and monitor the response to ensure appropriate resources are made
available.
2. Activate Disaster Health Services, Disaster Mental Health, and Disaster Spiritual Care, Public Affairs
when requested.
3. Documents incoming disaster notification and creates & verifies events in RC View, when applicable.
4. Where appropriate, maintains access to and ability to use the Client Assistance System (CAS) to
enter case data and load CACs.
5. May be required to monitor activity across multiple DAT responses.
6. Notify Chapter and Regional staff of significant events, and contribute to an Initial Incident Report,
when appropriate.
7. Attends regularly scheduled team/DAT meetings as required by Chapter/Region.  

Qualifications: Demonstrated leadership and communication skills.
Demonstrated commitment to mission of the American Red Cross.
Ability to remotely monitor and track details of DAT responses
Ability to prioritize multiple tasks in complex and stressful situations.
Proficient with Red Cross systems and online interfaces.
Sit and/or stand for minimum two hour periods
Work for long periods on computer
Speak clearly on the phone and in person  

Relationships: RDO or DAT Regional Program Lead. Partners with the Regional DAT Program Lead, DAT Coordinator, DAT
Members, DPMs and DPSs 

Development Opp: DAT Manager, DAT Regional Program Lead or Recovery Caseworker.  

Training: Meet DAT Service Associate requirements
RCView DAT Dispatch (as becomes available)
Handling a Crisis Call

Purpose:  To assist American Red Cross Biomedical Services Volunteer Management by providing scheduling support.

Responsibilities:

• Maintaining blood drive schedule
• Communicate regularly, through phone and email, with volunteers to recruit for assignments
• Communicate any special circumstances or changes to assigned volunteers
• Receive and share feedback from volunteers regarding assignments
• Perform data entry to ensure accurate volunteer records
• Develop ongoing relationship with volunteer community  

Qualifications: • Willingness to support Red Cross mission
• Minimum age of 16 years
• Good communication skills
• Ability to be neat, detailed, and thorough
• Clerical and computer skills required (Microsoft Outlook, Word, Excel, Power Point)
• Willingness to learn Red Cross-specific applications  

Development Opp: • Gain valuable training/experience while providing an invaluable service to your community
• Network and meet new people
• Develop and validate clerical skills that can last a lifetime  

Training: • Orientation to the American Red Cross
• On-the-job training

Purpose:   Assist with the recruitment and development of volunteers and donors from diverse communities in order to support all the branches of the Red Cross mission. Educate and inform the community about the Red Cross  mission and mobilize them to support it.

Responsibilities:  

• Punctual and dependable in arriving for assignments
• Attached local outreach opportunities to present, table or canvass.
Opportunities may include: faith-based events, health fairs, community fairs,
speaking engagements, blood drives
• Present volunteer recruitment materials and information to the community (both in-person and/or virtually) 
• Encourage community members to volunteer; schedule events as appropriate
• Correspond regularly with Volunteer Services staff to ensure information
shared is up-to-date and relevant; share feedback in a timely manner  

Qualifications:

• Willingness to support Red Cross mission
• Ability to effectively communicate with diverse populations, including
specific language needs
• Excellent communication, customer service and public relations abilities
• Ability to relate to community members in a pleasant and courteous manner  

Development Opp:

• Gain valuable training/experience while providing an invaluable service to the
community
• Network with community leaders
• Develop/retain language skills, if applicable
• Develop customer service skills
• Gain valuable training/experience while providing an invaluable service to
your community
• Develop and validate interpersonal skills that can last a lifetime  

Training: • Orientation to the American Red Cross
• On the job training
• Review/overview of ARC communication proccess, procedures, and policies
Volunteer

Purpose:   To serve on a Disaster Action Team as a worker on a DAT response to provide 24-hour immediate support and assistance to individuals and families who have been impacted by a home fire or other local disaster.  

Responsibilities:

1. Works as part of an assigned team to respond to local disasters within two hours.
2. Delivers immediate direct client assistance in accordance with Red Cross standards and procedures.
3. Works with on-scene lead to assess whether additional resources/support are required and
communicates those needs to DAT Leadership.
4. Attends regularly scheduled team/DAT meetings as required by Chapter/Region.
5. Commits to being available during assigned shifts, and communicate scheduling conflicts with DAT
Leadership.
6. Other responsibilities as assigned by DAT Leadership.  

Time Commitment: Choose your availability on an availability and rotation schedule. 

Qualifications: Demonstrated commitment to mission of the American Red Cross
Remains current with all required training.
Able to respond reliably when on call.
Able to follow Red Cross DAT and other related standards and procedures.
Ability to learn and use Red Cross systems and online interfaces.
Ability to work in challenging and stressful conditions such as poor air quality, uneven
ground, adverse weather, etc.
Must have a valid driver's license and/or a timely, reliable way to get to the scene.
Ability to take direction from steady state and operational leadership.
Strong written and verbal communications skills.

Customer Focus  Is dedicated to meeting the expectations and requirements of internal and external customers; acts with  customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Action Oriented  Enjoys working hard; is action oriented and full of energy for the things that she/she sees as challenging.
Manages Diversity  Treats all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures,  disabilities, ages and both sexes.  

Is able to:
Stand for two hour periods
Sit for two hour periods
Walk on uneven terrain
Walk for two miles during a shift
Work in extreme heat, cold and/or humidity  

Spend hours writing
Speak clearly on the phone and in person
Climb two or more flights of stairs
Drive in day time and at night

Development Opp: DAT Supervisor, DAT Manager, DAT Coordinator, Duty Officer, Recovery Caseworker; Mass Care related positions  

Training: Complete multiple Disaster Responder Training Requirement classes (most are on-line) as directed by Disaster Program Manager.

The Shelter Service Associate is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event this hurricane/wildfire season.

Shelter Service Associates complete tasks necessary for shelter operations and provide assistance for disaster clients. Shelter Service Associates support the day-to-day activities within a shelter which may include working in reception, registration, feeding, dormitory, information, or other areas within a shelter.